Montash have been engaged by a global client to source a Helpdesk Support Analyst to help resolve complex critical and non critical production support application issues.
You will require strong data analysis skills to identify and issue root cause and resolution.
Previous experience in Business or IT helpdesks and procedures would be highly desirable. You will frequently be working with a variety of business customers and IT teams.
Application release management, as you will be required to coordinate monthly application release activity, agree release content and plan future release requirements.
Previous experience in application bug fix testing is required. Analysts will be expected to perform testing to support monthly relesse activity
Previous experience in either or both mainframe and client server, query languages and tools is desirable.
Analysts will be responsible for requesting and reviewing application data updates based on customer or production support requirements.
Strong working knowledge of MS Office Tools, particularly MS Excel and MS Access, ITIL/ITSM
Cobol/DB2 legacy apps on the mainframe to client server apps developed in VB , ESSSBASE and J2EE so experience of supporting apps in these technologies is preferred.