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Incident & Problem Process Manager

Job Title: Incident & Problem Process Manager
Contract Type: Contract
Location: Amsterdam, North Holland
Salary: €300 - €325 per day
Start Date: ASAP
Duration: 3 Months
Contact Name: Clara Grace Moretti-Greene
Contact Email:
Job Published: about 1 year ago

Job Description

Incident & Problem Process Manager - IMMEDIATE START

Location: Amsterdam

Day Rate: €300-€325

Contract Duration: Initially 3 months

Montash are currently engaged with a global FMCG organisation based in the Netherlands. Our client is looking for someone to manage the whole IT processes on a global scale e.g. Service Desk / Infrastructure / KPI checks.

The role will be the management side of things the successful will needs to ensure there is adherence to all processes and escalations. You will be making sure all processes are understood and have full compliance. You will be managing a team indirectly you will be checking reports / KPIs / full compliance.


  • Needs to understand ITIL processes and the way it is designed.
  • 5 years minimum of Incident Management experience
  • Needs to have worked on a global scale.

Key Words:

ITIL / Incident / Global scale / IT Processes / FMCG / Service Desk / Infrastructure / Compliance / escalations / KPI / Incident management / Problem process management

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