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Infrastructure Operations Support

  • Location

    Crawley, West Sussex

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    £250 - £330 per day + Negotiable

  • Contact:

    Clara Grace Moretti-Greene

  • Contact email:

    claram@montash.com

  • Salary high:

    330

  • Salary low:

    250

  • Job ref:

    IOS

  • Published:

    over 2 years ago

  • Duration:

    3 Months

  • Expiry date:

    2016-06-14

  • Startdate:

    ASAP

Infrastructure Operations Support

Contract Length: 3 Months

Location: Crawley

Montash are currently engaged with a large financial client to source and secure a Infrastructure Operations Support.

Role Purpose :

To provide 24x7 operations presence for the monitoring and maintenance of all systems and

infrastructure supported from the Global Data Centre or provided by our external vendors, ensuring all

system/application SLA's are managed accordingly.

Key Responsibilities:

Monitoring of the systems operational environments - hardware, batch processing, network

availability, backups, etc.

Operational Support for iSeries, pSeries and Windows/Linux servers.

Escalation and management of all problems not addressed at first line to specialist support teams

(both internal and external).

Out of hours customer call handling for Europe, Bermuda and the US and first line support for

the Asia Pacific region

Working on the Infrastructure

Liaising with third party vendors (e.g. Network providers, hardware providers, etc)

Work on a 24x7 shift rota with the following pattern: -

4 x days (7am - 7pm) followed by 4 days off

4 x days (7am - 7pm) followed by 4 days off

4 x nights (7pm - 7am) followed by 4 days off

4 x nights (7pm - 7am) followed by 4 days off

Key words:

Infrastructure / Infrastructure operations support / operations /Iseries / pseries / windows / linux / servers / SLA / System / application / data centre / vendor /