First design, then implement and support my client's internal systems based on the Intel platform.
Create, integrate and support the Disaster Recovery process for my client's internal Intel based systems.
Provide assistance to the sales teams; this will involve local travel.
Support and assist the internal and external personnel in the use of Intel and virtualisation technology and data availability solutions.
Sustain currency with Microsoft and Virtualisation enhancements and emerging technologies.
Designing and implementing solutions based on the Intel Platform.
Supporting customer facing activities; providing high quality technical design and proposal documents.
Work with others to deliver collaborative projects.
Training of other team members.
Provide 3rd level support to all contracted services customers.
Be trained when necessary to support knowledge for Intel and VMware Support is maintained.
Provision of automated routines to assist with customer requirements and remote and hosted support contracts as requested by the Lead Technical Architect.
Hold the implementation of best practice and compliance with Intel procedures, routines and protocol including security, safety and regulatory in the highest regard.
VMware ESX/vSphere administration and support.
Windows Server 2003/2008/2012
Server implementation and build
Design of Intel Solutions
MCP trained, MCSE Certified or MCSA equivalent
Microsoft SQL server
Microsoft Exchange 2003/2007/2010
Extensive knowledge of other Microsoft Technologies.
Citrix XEN APP
Knowledge of Backup Technologies
Knowledge of ITIL processes and ISO/PCI Standards
Knowledge of Networking
Knowledge of Storage Technologies
Knowledge of Server Builds
Conform to procedures / policies
Maintain current market knowledge
Good knowledge and experienced in the use of standard MS Office applications
Ability to produce technical documents & procedures
Strong organisational and administrative skills
Direct & coordinate activities necessary for technical development
Ability to lead and motivate other members of the team
Identify personal development / training for team
Mentoring of team members
Ability to assist/train staff
Excellent problem determination, analytical and resolution skills
Transformation & automation of repetitive tasks
Provide day-to-day support communications
Excellent communication skills internally & externally
Ability to demonstrate initiative
Good telephone manner
Excellent customer facing skills (professional & confident)
Willingness to work unsociable hours