Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

IT Helpdesk Support / 1st line Support

Job Title: IT Helpdesk Support / 1st line Support
Contract Type: Contract
Location: Hamburg
Industry:
Salary: €29000 - €36000 per annum + 10% Bonus
Start Date: ASAP
REF: ITSHG_1491840652
Contact Name: Clara Grace Moretti-Greene
Contact Email: claram@montash.com
Job Published: 19 days ago

Job Description

IT Helpdesk/Servicedesk Support - ASAP

Location: Hamburg, Germany

Salary: €29K-€36K


Looking for an IT Helpdesk / Servicedesk Support to work with a Global Retailer based in Hamburg to start ASAP.

As a Helpdesk / Servicedesk Support member you will be the first point of contact for all IT-related problems within the organization. You must have strong communication skills and have the ability to talk to the customer professionally.

You will ensure a correct and fast registration and handling of incidents, queries and requests. You will work within a complex IT environment and contributes to customer satisfaction.

Please note that once in every 4-6 weeks, you will be required to work a split shift from 11PM- 4AM and then 7PM- 12AM.

The activities consist of:

  • Registration of incidents, queries and requests
  • Handling of 1st and 2nd line incident
  • Transfer of 3rd line incident to our internal and external partners
  • Proactive monitoring of our stores
  • Support for IT Projects
  • Work in a standby roster

Our ideal candidate has:

  • Training in IT-related area
  • Good communicative skills
  • Knowledge of Windows systems
  • Strong experience of MS Office package; MS Windows, MS Office, MS CRM, MS SQL Server, MS Nav
  • Must speak fluent German and English.

What do we offer:

  • An enthusiastic team of colleagues
  • Competitive salary with bonus
  • Opportunity to join a fast-growing, world renowned retail brand
  • Growth opportunities towards various departments such as
  • 3rd line support
  • System \ application
  • Help Desk Supervisor

If you feel you are ready for this challenge, get in touch!

Key words:
German / helpdesk / first line support / 1st line support / service desk / IT support / Retail / MS office /Microsoft / Incident response / queries / request / IT Projects / Windows systems / Active directory / MS office / MS windows / MS CRM / MS SQL Server / MS Nav, ITK

Social Stream

Latest News

W1siziisijiwmtcvmdqvmjqvmtqvmzqvmzuvnjg3l3nodxr0zxjzdg9ja182mdq2otc5nziuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

What Does A Snap Election Mean For Recruitment?

2017-04-25 08:00:00 +0100

On Tuesday 18th April, Prime Minister Theresa May called a snap general election for 8th June, taking the nation by surprise. Rather than waiting until 2020, voters will now be casting their ballots in a matter of weeks. The hope for the government is that a Tory victory give the prime minister a strong mandate in parliament as Brexit negotiations begin. This sudden decision has been embraced by many in the recruitment industry due to the anticipated st...

W1siziisijiwmtcvmdqvmtkvmtuvndivntgvnjcyl3nodxr0zxjzdg9ja18xmja3mdi1ndcuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

Evolve or Die: The Importance of Being Agile

2017-04-19 18:00:00 +0100

In the high-speed world of IT, agility is essential if you want to stay on top. Over the last 20 years, Montash Managing Director Roy Dungworth has experienced many changes in the industry. But two things never change - the need for business agility and the importance of people. Roy shares his insights after two decades in the industry. The pace of the IT industry increases every year. The way people buy or consume information today is having an enormou...