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IT Helpdesk Support / 1st line Support

Job Title: IT Helpdesk Support / 1st line Support
Contract Type: Contract
Location: Hamburg
Salary: €29000 - €36000 per annum + 10% Bonus
Start Date: ASAP
REF: ITSHG_1491840652
Contact Name: Clara Grace Moretti-Greene
Contact Email:
Job Published: 19 days ago

Job Description

IT Helpdesk/Servicedesk Support - ASAP

Location: Hamburg, Germany

Salary: €29K-€36K

Looking for an IT Helpdesk / Servicedesk Support to work with a Global Retailer based in Hamburg to start ASAP.

As a Helpdesk / Servicedesk Support member you will be the first point of contact for all IT-related problems within the organization. You must have strong communication skills and have the ability to talk to the customer professionally.

You will ensure a correct and fast registration and handling of incidents, queries and requests. You will work within a complex IT environment and contributes to customer satisfaction.

Please note that once in every 4-6 weeks, you will be required to work a split shift from 11PM- 4AM and then 7PM- 12AM.

The activities consist of:

  • Registration of incidents, queries and requests
  • Handling of 1st and 2nd line incident
  • Transfer of 3rd line incident to our internal and external partners
  • Proactive monitoring of our stores
  • Support for IT Projects
  • Work in a standby roster

Our ideal candidate has:

  • Training in IT-related area
  • Good communicative skills
  • Knowledge of Windows systems
  • Strong experience of MS Office package; MS Windows, MS Office, MS CRM, MS SQL Server, MS Nav
  • Must speak fluent German and English.

What do we offer:

  • An enthusiastic team of colleagues
  • Competitive salary with bonus
  • Opportunity to join a fast-growing, world renowned retail brand
  • Growth opportunities towards various departments such as
  • 3rd line support
  • System \ application
  • Help Desk Supervisor

If you feel you are ready for this challenge, get in touch!

Key words:
German / helpdesk / first line support / 1st line support / service desk / IT support / Retail / MS office /Microsoft / Incident response / queries / request / IT Projects / Windows systems / Active directory / MS office / MS windows / MS CRM / MS SQL Server / MS Nav, ITK

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