Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

IT Helpdesk Support / 1st line Support

Job Title: IT Helpdesk Support / 1st line Support
Contract Type: Contract
Location: Hamburg
Industry:
Salary: €29000 - €36000 per annum + 10% Bonus
Start Date: ASAP
REF: ITSHG_1491840652
Contact Name: Clara Grace Moretti-Greene
Contact Email: claram@montash.com
Job Published: 3 months ago

Job Description

IT Helpdesk/Servicedesk Support - ASAP

Location: Hamburg, Germany

Salary: €29K-€36K


Looking for an IT Helpdesk / Servicedesk Support to work with a Global Retailer based in Hamburg to start ASAP.

As a Helpdesk / Servicedesk Support member you will be the first point of contact for all IT-related problems within the organization. You must have strong communication skills and have the ability to talk to the customer professionally.

You will ensure a correct and fast registration and handling of incidents, queries and requests. You will work within a complex IT environment and contributes to customer satisfaction.

Please note that once in every 4-6 weeks, you will be required to work a split shift from 11PM- 4AM and then 7PM- 12AM.

The activities consist of:

  • Registration of incidents, queries and requests
  • Handling of 1st and 2nd line incident
  • Transfer of 3rd line incident to our internal and external partners
  • Proactive monitoring of our stores
  • Support for IT Projects
  • Work in a standby roster

Our ideal candidate has:

  • Training in IT-related area
  • Good communicative skills
  • Knowledge of Windows systems
  • Strong experience of MS Office package; MS Windows, MS Office, MS CRM, MS SQL Server, MS Nav
  • Must speak fluent German and English.

What do we offer:

  • An enthusiastic team of colleagues
  • Competitive salary with bonus
  • Opportunity to join a fast-growing, world renowned retail brand
  • Growth opportunities towards various departments such as
  • 3rd line support
  • System \ application
  • Help Desk Supervisor

If you feel you are ready for this challenge, get in touch!

Key words:
German / helpdesk / first line support / 1st line support / service desk / IT support / Retail / MS office /Microsoft / Incident response / queries / request / IT Projects / Windows systems / Active directory / MS office / MS windows / MS CRM / MS SQL Server / MS Nav, ITK

Social Stream

Latest News

W1siziisijiwmtcvmdyvmtkvmtavndkvmtavntuvc2h1dhrlcnn0b2nrxzqymzk2mjg2ni5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Long Term Transition, Not Long Term Tradition...

2017-06-20 09:00:00 +0100

It seems odd that while 88% of businesses are undergoing some kind of digital transformation[1], only 25%[2] of them have a clear understanding of their digital transformation journey. So what's driving so many businesses to pursue digital with such recklessness? Broadly speaking, the reason is simply the unprecedented rate of change in digital solutions and services. As we ride the digital tidal wave, consumers and employees change their expectations, ...

W1siziisijiwmtcvmdyvmtmvmtavmjqvmjuvodcxl3nodxr0zxjzdg9ja181njewnja3mzmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

How Great Leaders Cultivate Great Teams

2017-06-13 12:00:00 +0100

There's a difference between being a boss and being a leader. Leaders know how to inspire the best from their teams to achieve industry-leading results. For our latest blog, we spoke to our Managing Director, Roy Dungworth, to discover how businesses can create a culture that inspires great people to do great things together. Success in business doesn't begin and end with great leadership. Great leaders inspire their teams to want to do more and be bett...