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IT Manager

Job Title: IT Manager
Contract Type: Permanent
Location: Hamburg
Salary: €65000 - €85000 per annum + benefits
Start Date: 01/04/2017
REF: J7011
Contact Name: Mitchell Forbes
Contact Email:
Job Published: 7 months ago

Job Description


The IT Manager is responsible for installing, and maintaining computer hardware, software and networks for a business that has 220 stores across Germany, and is in a growth phase of its development. He or she will lead a small team (approx. 10 people) in the Hamburg office and will be a member of the Leadership Team. The IT manager's main task is to provide an efficient and reliable IT service to the company's external customers (namely Franchisees) and to the HQ of the corporate function. His or her tasks can include continually building the stability of the network, focusing on determining and meeting customers' needs, planning new services, and updating existing ones in line with the best practices of project management, including cost and schedule estimation and risk analysis. In addition the IT Manager is also responsible for maintaining a high-level standard when dealing with the company's IT services, and for foreseeing and troubleshooting any issues that may arise, either with the company's IT systems or the client's.

Key Skills & Responsibilities:

They must have an excellent knowledge of IT systems and tools (online and store EPOS is preferable), and always keep up to date with new developments in the IT industry. As this is a managerial role, they must know not only how to execute certain industry-specific tasks, but also be aware of the possibilities and constraints of the industry at large, and they must be able to manage their team within those boundaries. They will be responsible for the IT relationship and will have a dotted line into the Business CEO and other LT (Leadership Team) representatives.

The service skills entail the ability to put themselves in the customer's shoes and never lose sight of how end users (Franchisees) think. To be successful at what they do, the IT Manager must always have a focused consumer orientation. Whether it is strategic or operational, every task they perform must put the customers' needs first. This requires constant communication with clients, and end users while they are engaged in planning, monitoring, and implementing new solutions.

Lastly, management skills are essential in this line of work. In addition to excellent project management and information acquisition skills, the IT manager must be able to analyze and assess problem situations as they arise in order to plan, design, and implement suitable solutions. They must be able to motivate their team all the while maintaining customer focus, and find the right balance between the two when tackling various projects. In summary:

  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness

If you feel that this is something potentially interesting for yourself, please contact me.



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