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IT Manager

Job Title: IT Manager
Contract Type: Permanent
Location: Gorinchem, South Holland
Industry:
Salary: £70000 - £90000 per annum + Benefits
REF: J7246_1490692252
Contact Name: Mitchell Forbes
Contact Email: mitchellf@montash.com
Job Published: about 1 month ago

Job Description

The IT Manager role is a team, technical support services and customer care oriented position with a specific focus on each of the European markets.

European countries as follows : 330 in France, 250 in The Netherlands and Belgium and 215 in Germany.

Under the responsibility of the IT Manager, IT departments in each market operate and support IT services, network and infrastructure for stores and franchise owners, head-office staff and online ordering systems.

The IT Manager is a member of the company's leadership team (LT) with a dotted line into the market's CEO and acts as facilitator between IT and other departments. The role ensures IT components of business initiatives are launched and supported as requested whilst providing insight on IT activities and performance.

The IT Manager runs a team of approximately 10 who ensure all technology components operate in line with business needs and expectations using latest relevant technology. Technical support desk services for stores including systems monitoring, requests management and incidents resolutions along with product management for point of sales and e-commerce systems are key to business continuity and the role's primary focus.

Other activities revolve around determining and meeting customer's needs, foreseeing and troubleshooting issues, continual stability of the network, planning new services and updating existing ones in line with best practices of project management, including costs estimation, scheduling and risk analysis.

The IT Manager is responsible for setting high standards within the company's IT services, both in terms of customer care and technology solutions, managing internal resources and external vendors.

The IT Manager is responsible for:

  • Laying out the company's IT roadmap and solutions to meet business strategy
  • Managing information technology and computer systems
  • Ensuring continued availability of technical support services
  • Planning, organizing, controlling and evaluating IT and electronic data operations
  • Managing staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Ensuring security of data, network access and backup systems
  • Acting in alignment with user needs and system functionality to contribute to organizational policy
  • Identifying problematic areas and implement strategic solutions in time
  • Auditing systems and assessing outcome and necessary actions
  • Preserving assets, information security and control structures
  • Assessing the relevance and appropriateness of non-standard requests
  • Ensuring satisfactory resolution of escalated service requests
  • Implementing and supporting new business initiatives
  • Handling annual budget and ensuring cost effectiveness

The IT Manager is responsible for leading and managing the IT resources on his market to deliver technology solutions. They will coordinate and facilitate all activity within the organization to ensure successful delivery. They communicate results to other leaders working closely with the technical team. This position will act as a liaison to internal customers.

Being an international company, the position requires communication with internal and external customers and co-workers from the US, Australia, Germany, the Netherlands, Belgium and France. This will be performed in English, in a professional, friendly and efficient manner. The position requires international travelling.

All tasks are performed following the growth strategy and instructions, policies, procedures and best-practices in use within the IT Department.

Technical

The IT Manager has excellent knowledge of IT systems and tools and always keeps up to date with new developments in the IT industry. Relevant technologies for the role include:

  • Point of Sales systems;
  • Microsoft Operating Systems;
  • Microsoft Office productivity tools ;
  • MS SQL and Document DB languages;
  • Cloud technologies;
  • LAN/WAN technologies;
  • Virtualization technologies including Hyper V and VM Ware ;
  • Web and mobile technologies including PHP and HTML5.

General

  • Service oriented mindset;
  • Demonstrated leadership and managerial skills;
    • Excellent interpersonal, communication and presentation skills in both local market's language and English;
    • Proven problem solving and analytical skills ;
    • Ability to plan and prioritize efficiently;
    • Understanding and appreciation of processes/procedures.

The IT Manager demonstrates the ability to attentively listen and understand the business's needs with a customer centric mindset. In order to stay fully aligned with business reality, they are in constant communication with the field and able to put themselves in the customer's shoes and never lose sight of how franchise owners and operators think. He or she will show exemplary communication skills and exceptional insight to understand business expectations.

The IT Manager is comfortable operating within a team consisting of various types of roles and skill sets and shows the ability to participate in several projects at once that have a common strategic goal. They successfully deal with tight timelines and limited resources by demonstrating a flexible approach, willing to wear multiple hats if needed. They must be able to motivate their team all the while maintaining customer focus, and find the right balance between the two.

Attention to detail and the ability to process large amounts of information ensures success in this role. This leader will be able to organize information and communicate in a clear and structured manner.

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