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IT Service Manager - London - Up to £55,000

  • Location

    London, London

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £45000 - £55000 per annum + benefits

  • Contact:

    Lewis Etherington

  • Contact email:

    lewise@montash.com

  • Salary high:

    55000

  • Salary low:

    45000

  • Job ref:

    le052

  • Published:

    about 2 years ago

  • Expiry date:

    2016-10-24

  • Startdate:

    ASAP

Montash has been retained by a global consultancy that is looking for an IT Service Manager to build and manage their IT infrastructure.

Responsibilities

  • Setting out SLA's and negotiating KPI's with vendors
  • Managing incidents and problems related to managed services
  • Continuous development and improvement of services
  • Managing services on multiple platforms simultaneously
  • Communicate effectively with senior leadership during major incidents

Key Skills

  • Experience working in IT Service Management
  • Ability to negotiate with clients in relation to provided services
  • ITIL experience
  • Experience of process design, compliance management and process improvement
  • Extensive experience of managing and improving Service Design and Transition Processes