Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

IT Technical Support Analyst

Job Title: IT Technical Support Analyst
Contract Type: Permanent
Location: Essex, Essex
Industry:
Salary: £20000 - £30000 per annum + Good Package
REF: SHBKITTSA
Contact Name: Ellie White
Contact Email: EllieW@montash.com
Job Published: over 1 year ago

Job Description

IT technical Support Analyst

Essex

£20,000 - £30,000

Montash are currently retained by a FSTE 250 UK bank who are looking for an IT Technical Support Analyst. This new exciting opportunity is open to an enthusiastic and energetic individual with a passion for helping others.

Role and responsibilities:

  • Ensure all IT service requests are responded to and resolved within the agreed SLA including resolution of escalated support Issues.
  • Ensure all IT service requests are logged and processed in line with the IT operating procedures.
  • Process IT service requests for user account administration within the agreed SLA.
  • Perform daily, weekly and monthly checks inline IT operating procedures. Raising faults where issues are identified.
  • Process all equipment and consumable deliveries to the department ensuring that the IT asset register is kept up to date and
  • Equipment is stored correctly.
  • Ensure all IT stock levels are maintained and make recommendations for procurement requirements.
  • Installation and movement of IT equipment

Role requirements:

  • Experience Working with an IT Helpdesk with SLAs for IT service delivery to an organisation with over 500 users
  • Excellent communication skills are mandatory
  • Working within an ITIL framework
  • Experience of providing IT support to remote workers via phone and remotely
  • User account management with Active Directory and Microsoft Exchange 2010
  • Building, deploying and the support of desktop computer and applications including Windows 7, 8 and Office 2010
  • Experience of working with SCCM
  • Experience of working with BES
  • Administration of Cisco Call Manager phones, phone profiles and end users
  • Administration of Good for Enterprise
  • Installation and support of Macintosh computers and applications
  • Visual Basic script and power shell script creation

If this opportunity is of interest to you or if you have any questions about the role please contact Ellie White on elliew@montash.com, or call 0207 014 0230.

Social Stream

Latest News

W1siziisijiwmtcvmdyvmtkvmtavndkvmtavntuvc2h1dhrlcnn0b2nrxzqymzk2mjg2ni5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Long Term Transition, Not Long Term Tradition...

2017-06-20 09:00:00 +0100

It seems odd that while 88% of businesses are undergoing some kind of digital transformation[1], only 25%[2] of them have a clear understanding of their digital transformation journey. So what's driving so many businesses to pursue digital with such recklessness? Broadly speaking, the reason is simply the unprecedented rate of change in digital solutions and services. As we ride the digital tidal wave, consumers and employees change their expectations, ...

W1siziisijiwmtcvmdyvmtmvmtavmjqvmjuvodcxl3nodxr0zxjzdg9ja181njewnja3mzmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

How Great Leaders Cultivate Great Teams

2017-06-13 12:00:00 +0100

There's a difference between being a boss and being a leader. Leaders know how to inspire the best from their teams to achieve industry-leading results. For our latest blog, we spoke to our Managing Director, Roy Dungworth, to discover how businesses can create a culture that inspires great people to do great things together. Success in business doesn't begin and end with great leadership. Great leaders inspire their teams to want to do more and be bett...