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IVR Designer

Job Title: IVR Designer
Contract Type: Contract
Location: Berkshire, Berkshire
Salary: Negotiable
Start Date: ASAP
Duration: 6 months
REF: IVR_1410255177
Contact Name: Sam Freedman
Contact Email:
Job Published: about 2 years ago

Job Description

Montash have been engaged by a Global Organisation to source and secure an IVR designer to work in a complex and fast paced environment. The Designer will fulfil an integral role in the maintenance, monitoring and upkeep of the assets which reside within the Fixed Line NIVR Zone.


Key Responsibilities.

Working with Security Analyst and PCI NIVR Technical Service Owner to create, test and implement actions as required from the outputs from the on-going monitoring and upkeep of the assets.

Ensure that proposed measures to be put in place meets Operational requirements as well as addressing the PCI requirements

Compile, create and update the install packages script for the NIVR platform for Solaris 10 - including suitably updated configuration files relevant to the new packages

Supports Assure and PCI Team members with any resulting investigation activities to determine the root cause of alerts or issues and to determine an appropriate response as necessary

Patch/configuration evaluation - mange and test patches, patch configuration and server configuration to evaluate the stability and to ensure that functionality is not impacted by new patches

Coordinate with vendors (where necessary) to ensure patches are compatible with support agreement/configuration

Provide input to the scoping of the annual Pen Testing activities required to support compliance within the NIVR Zone



Skills and Responsibilities


Excellent inter-personal and communication skills

Ability to script (ksh, batch and Perl)

Experience with working with both Windows and *nix type systems

Ability to use gcc to compile Solaris packages from source to incorporate custom configuration files for both i586 and Sparc architectures

Knowledge of how to configure SSHD/oPENssh, Tomcat and Apache in accordance to security best practices

Experience and knowledge of security configuring Solaris 10, SSH, Windows 2008 Server, Apache load-balancers, Tomcat servers, Oracle 11 databases and Weblogic 11 servers would be a bonus



Working experience of PCI compliance

SSL deployment, configuration and java code troubleshooting experience



"Interactive Voice Response" / "IVR" / "NIVR"/ "Designer" / "PCI" / "BPSS" / "Security" / "Security Analyst" / "Windows" / "Solaris" / "KSH" / Batch" / "Perl" / SSHD" / "Tomcat" / "Apache" / "Sparc" / "Java JVM" / "SSL" / "VXML" / "Weblogic" /

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