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Platform/Service Manager - Edinburgh/Glasgow/Perth- to £83K

  • Location

    Edinburgh, Scotland

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £43000 - £83000 per annum + Bens + Bonus

  • Contact:

    Heral Bharadia

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


Location - Edinburgh / Glasgow / Perth, Scotland

Salary - £43-83K + Bens + Bonus

Role - Platform Manager or Service Manager or Programme Manager or Delivery Manager or Run Manager

Skills -

Change, Operations, incident management, problem management, change management, Run, Stakeholder Management, Guidewire, Service manager, Programme manager, Delivery manager

Role Purpose:

  • Develop and deliver technical strategy for scalable, high-quality platform services.
  • Actively monitor and manage platform services, including delivery of technical platform changes.
  • Drive development and delivery of resource strategy, capacity planning, cost and resource management for delivery of platform services (run and change).
  • Drive compliance and adherence to Business Protection Controls and IT Standards.

Key Aspects of the role:


  • Own technical platforms and accountable their long term integrity and maintainability.
  • Identify, budget, plan and deliver technical activities to maintain technical platform assets.
  • Plan and coordinate deployment, driving delivery of change to meet business needs
  • Lead and develop a team of software engineers to support development and talent including supply and demand of permanent and GSP staff. This also includes sharing/placing resources in to feature teams.
  • Manage and control resources and suppliers ensuring that supply and capability meets agreed commitments including engagement or engineering initiatives.
  • Develop and drive platform strategy through operational innovation, using Platform CoE (eg tools, methods, ways of working, etc).


  • Manage technical teams in the effective support, maintenance and improvement (otherwise known as 'Run') of a defined set of IT services and their underpinning applications.
  • Accountable for service availability, incidents, problems, vulnerability removal, technical refreshes, disaster recovery, capacity and demand, performance.

Key Deliverables:

  • Increased speed to market whilst ensuring production service remains key priority throughout any improvement work.
  • Enhanced customer experience and value through world-class release offerings and customer experience.
  • Ability to deliver what our customers want when they want it within IT standards and appropriate governance.

Skills & Experience required:

  • IT change or operations experience. This could include:
    • Incident management
    • Problem management
    • Change management
  • Experience of people management
  • Matrix management experience of external resources such as Global Service Providers (GSP's) preferred
  • Experience of working within the IT function of a large corporate organisation
  • Experience within release services or IT delivery roles with an understanding of the challenges and constraints that come with the territory.
  • Excellent technical and stakeholder management skills
  • You should be a 'leader', who is willing and able to inspire, drive performance and challenge the norm

If you possess the above and have excellent communication skills both written and verbal apply NOW!!!