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Problem Management Lead - Reading - Up to £55,000

  • Location

    Reading, Berkshire

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £50000.00 - £55000 per annum

  • Contact:

    Vikki Bayfield

  • Contact email:

    Vikkib@montash.com

  • Salary high:

    55000

  • Salary low:

    50000

  • Job ref:

    J11862_1519235030

  • Published:

    10 months ago

  • Expiry date:

    2018-02-28

  • Startdate:

    ASAP

  • Consultant:

    #

Problem Management Lead - Reading - Up to £55,000

Our client a leading Utilities company are actively seeking a Problem Management Lead to join their team based in Reading. The Problem Management Lead will have responsibility for supporting all Problem Management activities across all business areas.

Essential Skills:

  • Experience of Problem Management experience adhering to ITIL/ITSM standards and at least two years of team leadership responsibilities
  • Used to working with a team spread over multiple locations as part of an outsourced arrangement with and offshore partners in a multi-vendor environment
  • Ability to communicate to technical and non-technical audiences
  • ITIL v3 Foundation certificate

Responsibilities:

  • Support the maintenance of the Problem Management process, procedures and guidelines
  • Assist in driving all problems towards root cause identification and permanent fix and assume overall accountability for Coordination of corrective action plans actions of those problems
  • Support the analysis of root causes, identification of known errors and coordinating actions to fix errors
  • Follow up issues and progress with problem owners where necessary work with all internal technical teams and 3rd party Suppliers
  • Problem Review Boards
  • Problem Management Reporting
  • Risk Management - Work in collaboration with the Operational Risk & Compliance Manager to identify risks and issues that arise from the Problem Management process
  • Make recommendations and support Problem Management CSI activities to improve overall process delivery

If this Problem Management Lead role is of interest, then please apply with an up to date CV.

Problem Management Lead - Reading - Up to £55,000