Process Manager required. A Process Manager is required by one of Montash's key clients in the West Midlands. The Process Manager will come from a strong business change background and join a team working on an ecommerce platform so experience in both business change and ecommerce is very attractive.
The Process Manager will have senior process design or delivery experience across multiple workstreams. The Process Manager will have oversight and intellectual ownership and rigour of all "To Be" processes adapted to support the programme. The Process Manager will map the entire process landscape and how it integrates with existing processes and future processes.
The Process Manager will be Responsible for SLA definition and ownership of all customer and retailer touchpoints, ensuring they are as operationally efficient as possible. Further to this, the Process Manager will identify training requirements.
To summarise, the Process Manager will have the following:
- Business process experience
- A business change focussed background
- Process design or delivery experience
- Experience of delivering across multiple workstreams
- Experience of working across "To Be" processes on large programmes
- e-commerce experience
If you are a strong communicator who is comfortable in a results-driven, demanding environment, please apply ASAP.