Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Project Manager- Contact Centre

Job Title: Project Manager- Contact Centre
Contract Type: Contract
Location: Bedfordshire
Industry:
Salary: £450 - £520 per day
Start Date: ASAP
Duration: 3-6 months
REF: techpm030517_1493824464
Contact Name: Amy Harris
Contact Email: amyh@montash.com
Job Published: about 2 months ago

Job Description

Montash have been engaged by a Global Travel Client to source a Technical Project Manager with experience in Contact Centre and Unified Comms on a 3 - 6 month engagement

This project manager will be specifically responsible for the delivery of detailed migration planning for Transition & Transformation of a multisite Contact Centre and Unified Comms solution. The PM will be working closely with business analysts , key business users as well as external supplier(s) to fully understand and identify key activity and dependencies as well as business impact of change

KEY SKILLS

  • Successful track record of developing and implementing Transition Plans for migration of IP Telephony and Contact Centre Solutions
  • Experience of overseeing the impact assessment and change to operational processes and supporting technology of a transition of outsourced providers
  • Wide experience of Network, Contact Centre and UC Technologies including Avaya, Skype, CISCO
  • Experience of understanding and delivering to internal customers on changes to important operational processes
  • Ability to deliver through a team of subject matter experts whilst also being able to personally manage a low level of detail when required
  • A delivery focus balancing a pragmatic approach with risk assessment and customer/people focus in order to meet a timetable with the potential for multiple dependencies both within the project and with other concurrent projects.
  • Supplier management skills including prioritisation of multiple work-streams

Experience

  • A minimum of 5 years direct project management experience in delivering projects to business focused users, including experience of delivering all aspects of the project lifecycle; working closely with and directing technical specialists and implementation teams at multiple sites in the UK and further afield
  • Understanding and experience of the business impacts of project delivery. An ability to both understand technical and operational requirements and ensure that these are communicated and explained to business users.
  • Wide experience of managing third party suppliers and resources is essential.

If you are interested then either apply directly or email me personally.

This role will require travel to Stockport and Swansea

Social Stream

Latest News

W1siziisijiwmtcvmdyvmtmvmtavmjqvmjuvodcxl3nodxr0zxjzdg9ja181njewnja3mzmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

How Great Leaders Cultivate Great Teams

2017-06-13 12:00:00 +0100

There's a difference between being a boss and being a leader. Leaders know how to inspire the best from their teams to achieve industry-leading results. For our latest blog, we spoke to our Managing Director, Roy Dungworth, to discover how businesses can create a culture that inspires great people to do great things together. Success in business doesn't begin and end with great leadership. Great leaders inspire their teams to want to do more and be bett...

W1siziisijiwmtcvmdyvmdgvmdgvndmvmdqvmzg5l3nodxr0zxjzdg9ja18zmdq1odc4nduuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

How are CIOs facing today's IT challenges?

2017-06-08 10:00:00 +0100

The IT landscape is facing some big changes. New legislation, increased cyber security threats and changes in user expectations have transformed the IT landscape significantly in the last five years. But how is the industry addressing this ever-evolving environment? In our latest blog, we spoke to Director of Information and Digital Services, James Maunder, to examine the state of the IT industry today and how organisations are responding to changes tha...