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Salesforce.com Business Analyst

Job Title: Salesforce.com Business Analyst
Contract Type: Permanent
Location: Amsterdam, North Holland
Industry:
Salary: €50000 - €70000 per annum + Benefits
REF: CA/MON04398
Contact Name: Cristian Amanta
Contact Email: cristian@montash.com
Job Published: 10 months ago

Job Description

Responsibilities include:

  • Collaborate with business partners to design analyses to inform and drive decisions.
  • Interface with the end users to understand feature requirements and/ or address support issues
  • Work cross-functionally to maintain and improve upon integrations with different systems
  • Act as escalation point for incidents related to the Salesforce platform and associated integrations
  • Provide real-time support for issues relating to Salesforce and other supported platforms
  • Support change management (release) process to develop and implement new applications and update existing applications
  • Automate business processes where possible

The right candidate has:

  • 3+ years of professional Business Analyst experience with 2+ years' experience with Salesforce.com
  • Salesforce.com Administration Certification; experience in Salesforce.com Sales Cloud or Marketing Cloud would be highly advantageous.
  • Ability to take ownership and responsibility
  • Strong business and technical acumen
  • Solid business analytical skills
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
  • BS in Computer Science, IT, Engineering, Economics, or Mathematics

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