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SAP C4C/CRM Consultant

Job Title: SAP C4C/CRM Consultant
Contract Type: Permanent
Location: Luton, Bedfordshire
Salary: £50000.00 - £60000.00 per annum
REF: J6323
Contact Name: Richard Savva
Contact Email:
Job Published: 19 days ago

Job Description

SAP C4C/CRM Consultant - Luton - Perm - Up to 60K

At A Glance

Working as a SAP C4C (Hybris Cloud for Customer) Support Consultant you will be part of a growing Level 2/3 application support team, primarily responsible for ensuring the stability and usability of our SAP C4C platform. You will use your attention to detail and customer service experience combined with exposure to our C4C delivery team to perform initial diagnosis and effective 2nd / 3rd line support activities, you will have the opportunity to troubleshoot challenging issues across our stack of interacting systems while working with customers across Europe. This is a chance to become part of a growing team of skilled professionals at an exciting time as we look to roll out our Customer solutions across the Group markets.

What You Will Be Doing

As an experienced SAP CRM Consultant, you will harness your significant experience in either Functional or Technical C4C solutions, to analyse and resolve reported incidents by means of a knowledge base (which you will help to build and maintain) and project documentation (which you will critique before accepting as part of the Hand-Over-To-Support process). You will rigorously pursue root cause understanding of all key Production issues, liaising with the internal Service Desk, middleware support teams, and 3rd party vendors (such as SAP themselves) when required.

You will build upon your overall product and functional knowledge by working closely with the Testing team, and the C4C delivery team - which will provide exciting opportunities to get involved in the delivery and implementation of future enhancements.

The Customer platform is built using SAP C4C (Cloud for Customer) and although you are not required to have prior commercial knowledge of C4C we would love to see an interest in this new technology with a core background in SAP CRM solutions. You will be part of the biggest SAP C4C rollout of its kind, providing you with a great opportunity to be working on the cutting edge cloud based CRM with a team of experts, and interacting with SAP directly.

What We Are Looking For

  • Hands on functional / development experience in a SAP CRM support role
  • Understanding of and ability to diagnose problems with web services, both SOAP and REST
  • Detail oriented with a focus on documentation
  • Experience of working for a large Blue Chip organisation on global / multi-site solutions
  • Able to use initiative and work to tight deadlines under pressure and to maintain strong customer focus while effectively prioritising workload
  • Attention to detail and a passion for delivering a great user experience
  • Outstanding communication and collaboration skills
  • A willingness and aptitude for learning new skills in a fast-paced environment

Highly beneficial

  • C4C functional / technical expertise in a support role
  • Experience/knowledge of cloud environments
  • Experience of using C4C SDK Framework (Cloud Application Studio)
  • ABSL / BODL / C# / Java / Javascript / ABAP exposure
  • SAP Business by Design (ByD)
  • HTML/CSS/JS - Experience in UI development
  • Experience of Adobe Lifecycle Designer
  • Relational database e.g. MySQL / Oracle / MS SQL
  • Experience of using Visual Studio, JIRA tools are beneficial
  • Previous experience working within the retail / travel industry

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