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SAP Delivery Manager

  • Location

    Berlin, Berlin

  • Sector:

    ERP & CRM

  • Job type:


  • Salary:

    £160000 - £180000 per annum

  • Contact:

    Chris Gibbs

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


Job Summary:

Program manager is responsible for delivering IT programs and projects to schedule, budget and quality. The role requires mastery of the technical knowledge of program and project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Excellent knowledge in related processes such as portfolio management, methods and tools and quality assurance is also required. Program manager must have mastery in stakeholder relationship management skills to successfully lead and manage the program/project teams and program/project stakeholders, and have expertise recognized and requested by customers.

Essential Functions of the Job:

  • Successfully execute the program/project to agreed schedule, budget and scope
    * Perform the relevant program/project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
    * Plan the program/project based on a defined need - results in detailed scope/budget/schedule baseline
    * Monitor and control the work to ensure that the program/project remains on track and in control
    * Plan for and manage change
    * Reports on variances to the approved program/project baseline
    * Close the program/project to formalize acceptance of the program/project result and release program/project resources
    * Interface and communicate with program/project team, management and stakeholders
    * Manage program/project work and resources to enable successful and timely completion of the program/project
    * Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
    * Delivery of programs/projects aligned to overall business and technology strategies and architectures
    * Work within defined governance processes
    * Manage external contracts and suppliers where required
    * Support development of business cases with the customer team including leading on the solutions estimate
    * Lead the development of the program/project charter and scope, and ensure delivery of the solution to schedule, budget and scope
    * Develop objectives, phasing and content of the program/project to deliver on the business case benefits, budget and timescales
    * Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program/project
    * Ensures that quality program/project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
    Analytical/Decision Making Responsibilities:
    (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others. Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)
    * Monitors and manages program/project baseline to ensure activities are occurring as planned - scope, budget and schedule - manages variances
    * Proactively identify risks and issues on programs/projects - leading team to develop risk management and issues management plans
    * Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
    * Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
    * Develop and manage plans to address program/project strengths, weaknesses, opportunities and threats
    * Ability to balance both the "science" of how to perform program/project management and the "art" of program/project management, which is learned through experience and skill training/application
    * Analytical skills and problem solving skills needed to manage multiple factors on a program/project simultaneously
    * Demonstrate business analytics to manage and meet sponsor and customer needs