Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Senior Customer Support Engineer

Job Title: Senior Customer Support Engineer
Contract Type: Permanent
Location: England,
Industry:
Salary: £70000 per annum + Benefits
Start Date: ASAP
REF: Support - LF
Contact Name: Lee Farrand
Contact Email: leef@montash.com
Job Published: 11 months ago

Job Description

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home required to work in a busy, professional environment

Key Skills: Customer Facing - Support - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Montash are collaborating with a Global organisation looking for a Senior Client Facing support engineer to work from home and service their European Clients.

Responsibilities

  • Communicating with customers during customer onboarding, product releases and throughout upgrade and issue identification/resolution process.
  • Troubleshooting issues that arrive, either through email, by phone, or trouble-tickets as entered by customers.
  • Quality assurance testing of new software features and bug fixes.
  • Working closely with the development team to resolve customer issues and manage client expectations.

Key Skills

  • Very strong communication and interpersonal skills are key.

Working experience with:

  • Foreign exchange trading systems
  • The FIX protocol
  • Linux or Unix command line/shell

Desirable:

  • Any understanding of Java programming would be a bonus.
  • Any experience with Atlassian's Jira would be beneficial also but not essential.

To discuss this and any future opportunities please apply for the role.

Social Stream

Latest News

W1siziisijiwmtcvmdqvmjqvmtqvmzqvmzuvnjg3l3nodxr0zxjzdg9ja182mdq2otc5nziuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

What Does A Snap Election Mean For Recruitment?

2017-04-25 08:00:00 +0100

On Tuesday 18th April, Prime Minister Theresa May called a snap general election for 8th June, taking the nation by surprise. Rather than waiting until 2020, voters will now be casting their ballots in a matter of weeks. The hope for the government is that a Tory victory give the prime minister a strong mandate in parliament as Brexit negotiations begin. This sudden decision has been embraced by many in the recruitment industry due to the anticipated st...

W1siziisijiwmtcvmdqvmtkvmtuvndivntgvnjcyl3nodxr0zxjzdg9ja18xmja3mdi1ndcuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

Evolve or Die: The Importance of Being Agile

2017-04-19 18:00:00 +0100

In the high-speed world of IT, agility is essential if you want to stay on top. Over the last 20 years, Montash Managing Director Roy Dungworth has experienced many changes in the industry. But two things never change - the need for business agility and the importance of people. Roy shares his insights after two decades in the industry. The pace of the IT industry increases every year. The way people buy or consume information today is having an enormou...