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Senior Customer Support Engineer

  • Location

    England,

  • Sector:

    Information Technology, Demand IT & Business Engagement

  • Job type:

    Permanent

  • Salary:

    £70000 per annum + Benefits

  • Contact:

    Lee Farrand

  • Contact email:

    leef@montash.com

  • Salary high:

    70000

  • Salary low:

    70000

  • Job ref:

    Support - LF

  • Published:

    almost 2 years ago

  • Expiry date:

    2017-02-15

  • Startdate:

    ASAP

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home required to work in a busy, professional environment

Key Skills: Customer Facing - Support - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Montash are collaborating with a Global organisation looking for a Senior Client Facing support engineer to work from home and service their European Clients.

Responsibilities

  • Communicating with customers during customer onboarding, product releases and throughout upgrade and issue identification/resolution process.
  • Troubleshooting issues that arrive, either through email, by phone, or trouble-tickets as entered by customers.
  • Quality assurance testing of new software features and bug fixes.
  • Working closely with the development team to resolve customer issues and manage client expectations.

Key Skills

  • Very strong communication and interpersonal skills are key.

Working experience with:

  • Foreign exchange trading systems
  • The FIX protocol
  • Linux or Unix command line/shell

Desirable:

  • Any understanding of Java programming would be a bonus.
  • Any experience with Atlassian's Jira would be beneficial also but not essential.

To discuss this and any future opportunities please apply for the role.