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Senior Customer Support Engineer

Job Title: Senior Customer Support Engineer
Contract Type: Permanent
Location: England,
Industry:
Salary: £70000 per annum + Benefits
Start Date: ASAP
REF: Support - LF
Contact Name: Lee Farrand
Contact Email: leef@montash.com
Job Published: about 1 year ago

Job Description

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Senior Customer Support Engineer - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home required to work in a busy, professional environment

Key Skills: Customer Facing - Support - Foreign Exchange - FX - Unix - Linux - Communication - Java - Work from Home

Montash are collaborating with a Global organisation looking for a Senior Client Facing support engineer to work from home and service their European Clients.

Responsibilities

  • Communicating with customers during customer onboarding, product releases and throughout upgrade and issue identification/resolution process.
  • Troubleshooting issues that arrive, either through email, by phone, or trouble-tickets as entered by customers.
  • Quality assurance testing of new software features and bug fixes.
  • Working closely with the development team to resolve customer issues and manage client expectations.

Key Skills

  • Very strong communication and interpersonal skills are key.

Working experience with:

  • Foreign exchange trading systems
  • The FIX protocol
  • Linux or Unix command line/shell

Desirable:

  • Any understanding of Java programming would be a bonus.
  • Any experience with Atlassian's Jira would be beneficial also but not essential.

To discuss this and any future opportunities please apply for the role.

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