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Senior FX Support Engineer

  • Location

    London, London

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £60000.00 - £90000 per annum

  • Contact:

    Richard Savva

  • Contact email:

    richards@montash.com

  • Salary high:

    90000

  • Salary low:

    60000

  • Job ref:

    J6154

  • Published:

    almost 2 years ago

  • Expiry date:

    2017-02-15

  • Startdate:

    ASAP

Senior FX SUPPORT ENGINEER - UK-BASED - WORK FROM HOME (£60K to £90K)


My Client is a technology provider that offers innovative and high-performing trading solutions to the foreign exchange marketplace.

Position Description

The Support Engineer will assist in the ongoing customer support, software monitoring, software release/maintenance, and QA testing of Lightning FX, Tradepoint's foreign exchange trading system

Responsibilities include:

- Communicating with customers during customer onboarding, product releases and throughout upgrade and issue identification/resolution process

- Troubleshooting issues that arrive, either through email, by phone, or trouble-tickets as entered by customers

- Quality assurance testing of new software features and bug fixes

- Working closely with the Tradepoint development team to resolve customer issues and manage client expectations

Position Requirements:

- Very strong communication and interpersonal skills

- Working experience with:

o Foreign exchange trading systems

o The FIX protocol

o Linux or Unix command line/shell

- Pluses

- Experience with Atlassian's Jira

- Knowledge of Java