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Senior Salesforce.com Consultant

Job Title: Senior Salesforce.com Consultant
Contract Type: Permanent
Location: Netherlands,
Industry:
Salary: €65000 - €85000 per annum + Bonus&Benefits
REF: CA/MON/NLCON929
Contact Name: Cristian Amanta
Contact Email: cristian@montash.com
Job Published: almost 2 years ago

Job Description

I am currently working with a Global Salesforce.com Partner that is experiencing tremendous growth across the BENELUX Region. This consulting company has won Global Recognition from SFDC Directly due to the work that they are achieving.

Salesforce.com Consultant

The position requires a skill set that includes:
* Salesforce.com functional requirements definition, process analysis, and functional design
* Serviceforce.com functional requirements definition, process analysis, and functional deign
* Expertise in process observation, client-facilitated requirement definition, translated to process and system design
* Experience working with SFDC
* Skill in defining reporting requirements
* Knowledge of legacy SFA tools and databases and migration planning and execution tools to SFDC
* Strong client services skills required - leadership, responsiveness, relationship management, consultative skills
* Customer experience drivers, required CRM capabilities, customer insight integration
* Technology roadmaps, implementation sequencing, work packet definition, implementation planning

Requirements:
* 3-8 years CRM experience,
* 2-5 years experience working in a management consulting firm very desirable
* Experience with working with CSR's, Supervisors, Managers, and VP of Customer Service
* Willingness to work at various client locations throughout the NL
* Power Point, Excel, Word, Visio - strong written documentation and presentation skills
* Professional demeanor, self-starter, motivated
* Strategic thinking ability, looking beyond the performance metrics
* Analytical and problem solving skills including problem identification, analysis, action planning and execution
* Ability to manage and prioritize a work stream and client needs/participation
* Work under pressure at times, deadline driven

  • Salesforce.com Certified: ADM 201, DEV 401, Sales Cloud Certified, Service Cloud Certified
  • Masters and/ or Bachelor Degree

 

As this role will require extensive customer communication you must be able to speak Fluent Dutch and Good English.

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