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Service Desk Agent - SAP **Barcelona**

Job Title: Service Desk Agent - SAP **Barcelona**
Contract Type: Permanent
Location: Barcelona, Barcelona
Industry:
Salary: £30000 - £35000 per annum + Shift Premiums
Start Date: ASAP
REF: J001573
Contact Name: Alex Candeland
Contact Email: alexc@montash.com
Job Published: almost 2 years ago

Job Description

The role holder acts as first point of contact for the Business Support for any SAP FICO IT related incident

providing first class service.

Key tasks & Accountabilities

· Providing first line support to SAP users
· Where applicable, route calls/tickets to second line support within agreed service level agreements
· Provide first line support via telephone and email world-wide
· Route/log queries to second line support via the chosen Service Management Tool
· Escalate issues where service levels have been breached
· Execute Service Requests within agreed service level agreements


Qualifications & Experience:
· A degree related to consulting area or Information Systems, or equivalent on-the-ground
experience
· Very good written and spoken Spanish and English (Additional languages true assets)
· Minimum 2 years in a help desk analyst position working in a SAP environment
· Ability to find defect resolution for problems identified

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