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Service Desk Analyst

  • Location

    Exeter, Devon

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Idris Balogan

  • Contact email:

    idrisb@montash.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    SVCDSK03_1521021544

  • Published:

    4 months ago

  • Duration:

    3 Months +

  • Expiry date:

    2018-03-21

  • Startdate:

    ASAP

  • Client:

    #

  • Consultant:

    #

Service Desk Analyst required. A service Desk Analyst is required by Montash's exclusive client based in Exeter. As Service Desk Analyst you will play a pivotal role working in a busy help desk team for a market leading organisation going through several enterprise change projects.

The Service Desk Analyst will possess unrivalled organisational, technical and Customer Service skills to prioritise workload and meet company SLA's.

The Service Desk Analyst will have an extensive background working within a busy Service Desk/Help Desk environment within enterprise Companies and possess strong troubleshooting skills.

It is highly desirable that you have strong Access Management and excellent Customer Service skills with strong exposure to Active Directory.

This role will be part of a large application merger/consolidation project, so exposure to working with bespoke systems and applications is a major advantage, although not essential.

To summarise, the Service Desk Analyst will have the following skills and responsibilities:

  • Active Directory
  • Exchange
  • MS Outlook
  • Bespoke Applications
  • MS Office
  • Windows 7
  • Anti-malware
  • Citrix
  • ITIL

Effective communication skills are essential both written and verbal as you will be required to communicate with partners and clients abroad both on the telephone and via email.

We are looking for a confident individual who is passionate about providing elevated level, quality support and who is motivated by delivering and end to end service.

If you are available and this opportunity interest you, please get in touch ASAP on idrisb@montash.com as we are potentially looking at start dates of next week.