Service Desk Engineer - Essex - £21,000 - £26,000
Our client a FTSE 250 bank has an exciting opportunity for a Service Desk Engineer to join their team based in Essex on a permanent basis.
Working under the direction of the Service Desk Team Leader you will provide technical support to over 600 users.
This role will involve working in shifts patterns between the hours 7:45am - 7pm. There will also be a requirement to work some saturdays.
Gateway and front of house for all IT services for the business, tickets, calls, walk ups and escalations
Provide outstanding customer service, and manage user and system issues/requests to an extremely high standard
Ensure all IT service requests are logged correctly and have the correct detail for dispatch and escalation into IT teams and third parties.
Process IT service requests for user account administration and JML within SLA.
1st line troubleshooting and "fix"- where impossible quality and timely handover and escalation to resolver groups
Full lifecycle ticket management- Incidents, access, request and problems
1st line user services management, software installs, asset management,
Support the Team Leader in adding value back to the organization
Constant review of operations in an effort to identify opportunities to add value and efficiency
If this role is of interest then please apply with an up to date CV.