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Service Desk Engineer - Essex - £21,000 - £26,000

Job Title: Service Desk Engineer - Essex - £21,000 - £26,000
Contract Type: Permanent
Location: Brentwood, Essex
Industry:
Salary: £21000 - £26000 per annum
Start Date: ASAP
REF: VB1451
Contact Name: Vikki Bayfield
Contact Email: Vikkib@montash.com
Job Published: 7 months ago

Job Description

Service Desk Engineer - Essex - £21,000 - £26,000

Our client a FTSE 250 financial services organisation have an exciting opportunity for a Service Desk Engineer to join their expanding team based in Essex. Working under the direction of the team leader the Service Desk Engineer will provide high class 1st line support to over 600 users.

This role will involve working in shift pattern between the hours of 7am-7pm, there will also be some saturday work on a rota basis.

  • Front of house for all IT services for the business, tickets, calls, walk ups and escalations
  • Provide outstanding customer service, and manage user and system issues/requests to an extremely high standard
  • Ensure all IT service requests are logged correctly and have the correct detail for dispatch and escalation into IT teams and third parties.
  • Process IT service requests for user account administration and JML within SLA.
  • 1st line troubleshooting and "fix"- and timely handover and escalation
  • Full lifecycle ticket management- Incidents, access, request and problems
  • 1st line user services management, software installs, asset management

If this Service Desk Engineer role is of interest then please respond with an up to date CV.

Service Desk Engineer - Essex - £21,000 - £26,000

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