Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Service Desk Supervisor

Job Title: Service Desk Supervisor
Contract Type: Contract
Location: Birmingham, West Midlands
Industry:
Salary: £100 - £160 per day + Negotiable
Start Date: Immediate
Duration: 6 Months+
REF: SDBHAM
Contact Name: Agas Satha
Contact Email: Agas@montash.com
Job Published: over 2 years ago

Job Description

 

Service Desk Supervisor

£100-£160 / 6 Contract + / ASAP / Birmingham

Montash has been engaged by a prestigious manufacturer to source a service desk supervisor. The position will be to manage the delivery of IT relation service to the client global sites.

 

Key Responsibilities & Tasks

  • Manage the day to day operations of Service Delivery and be accountable for service delivery for all
  • Build service relationships with internal customers and internal/external service providers
  • To facilitate supplier and customer services review meetings
  • Manage the Internal communication with the business for IT updates/IT Education /information / interruption of services
  • Contribute to strategy and improvements and actively look for opportunities to improve or innovate
  • Motivate, develop and mentor the service delivery team

 

Qualifications & Experience

      • 5 years minimum experience in Service Desk
      • ITIL qualified
      • Management of a Service Desk
      • Implementation and monitoring of KPIs
      • Working in an ITIL Level 2 or above maturity organisation
      • Previous hands-on experience of supporting Microsoft operating systems/software and PC hardware
      • A full clean UK driving licence (occasional travel to UK branches may be required)
      • A knowledge and understanding of the Automotive or Design environment

Social Stream

Latest News

W1siziisijiwmtcvmdgvmtqvmtmvmjcvmjgvnja2l2nsb3rozxmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

In Her Shoes... From Market Stall to Recruitment

2017-08-14 14:00:00 +0100

From the melee of the market stall to placing candidates in high-flying IT roles, life's always on the up from market-trader-turned-recruiter, Lois Hinken (22). She took the time to talk to us about how her experience in the cut throat world of the market has helped her in the world of global talent acquisition. As a 360 recruitment consultant for Montash, her negotiation skills and "go get it" attitude have helped her thrive. "I started working on the ...

W1siziisijiwmtcvmdgvmdcvmtmvmtcvntqvnze3l1vudgl0bgvkigrlc2lnbiaomikuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

Will AI Cost Us Our Humanity?

2017-08-07 15:00:00 +0100

As technology evolves, artificial intelligence is becoming increasingly mainstream, and it will inevitably start to impact the way we interact. On the one hand, AI has the potential to solve a variety of problems and streamline our lives and our work. But will this come at the cost of the all-important human touch? A foreshadowing statistic claims that by 2020, 85% of client interactions will be managed without a human[1]. But can there really be an alg...