Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Service Desk Supervisor

Job Title: Service Desk Supervisor
Contract Type: Contract
Location: Birmingham, West Midlands
Industry:
Salary: £100 - £160 per day + Negotiable
Start Date: Immediate
Duration: 6 Months+
REF: SDBHAM
Contact Name: Agas Satha
Contact Email: Agas@montash.com
Job Published: over 1 year ago

Job Description

 

Service Desk Supervisor

£100-£160 / 6 Contract + / ASAP / Birmingham

Montash has been engaged by a prestigious manufacturer to source a service desk supervisor. The position will be to manage the delivery of IT relation service to the client global sites.

 

Key Responsibilities & Tasks

  • Manage the day to day operations of Service Delivery and be accountable for service delivery for all
  • Build service relationships with internal customers and internal/external service providers
  • To facilitate supplier and customer services review meetings
  • Manage the Internal communication with the business for IT updates/IT Education /information / interruption of services
  • Contribute to strategy and improvements and actively look for opportunities to improve or innovate
  • Motivate, develop and mentor the service delivery team

 

Qualifications & Experience

      • 5 years minimum experience in Service Desk
      • ITIL qualified
      • Management of a Service Desk
      • Implementation and monitoring of KPIs
      • Working in an ITIL Level 2 or above maturity organisation
      • Previous hands-on experience of supporting Microsoft operating systems/software and PC hardware
      • A full clean UK driving licence (occasional travel to UK branches may be required)
      • A knowledge and understanding of the Automotive or Design environment

Social Stream

Latest News

W1siziisijiwmtyvmtivmdcvmtavmdyvndkvntg0l0vudgvychjpc2ugcmvzb3vyy2ugcgxhbm5pbmcgy29wes5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Infor launches new mobile solution

2016-12-07 09:00:00 +0000

Infor, one of the global leaders in enterprise resource planning (ERP) software, has revealed that it is launching a new mobile solution. The company, which has focused on developing specialised business applications for a variety of industries, unveiled Infor Mobility for Field Service (MFS). The solution is a comprehensive mobility application that can streamline operations for employees working in the field. To ensure that field technicians are provi...

W1siziisijiwmtyvmtivmdyvmdkvmjcvmtavnze4l2nsb3vkihrly2hub2xvz3kgc2vydmljzxmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

AI continues to infiltrate cloud computing se...

2016-12-06 09:00:00 +0000

With Google and Microsoft both already working on artificial intelligence (AI) software for their cloud services, it has been revealed that Amazon is now to join the battle. The internet giant is to prioritise developing AI for Amazon Web Services (AWS), the division that sells data storage and computing to IT professionals around the world. AWS is currently the fastest-growing division for Amazon, with the past year having seen sales soar by 60 per cen...