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ServiceNow Lead Consultant (€90,000 + Benefits)

  • Location

    Germany, Germany

  • Sector:

    Infrastructure & Service Delivery

  • Job type:

    Permanent

  • Salary:

    €80000 - €90000 per annum + Bonus & Benefits

  • Contact:

    Cristian Amanta

  • Contact email:

    cristian@montash.com

  • Salary high:

    90000

  • Salary low:

    80000

  • Job ref:

    J8262_1499769828

  • Published:

    about 1 year ago

  • Expiry date:

    2017-08-10

  • Consultant:

    #

ServiceNow Lead Consultant / SME- up to €90,000 + Bonus.

Please note that this position can be based in Munich, Frankfurt or Hamburg.

I am looking for an experienced IT Service Management Lead Consultant with experience in ServiceNow to join a Global Management Consultancy experiencing tremendous growth across their Service Management Practice.

The ideal candidate will have 4+ years of experience in ServiceNow and have extensive experience in design, implementation and integration as-well as outstanding communication skills.

Responsibilities:

  • Design and deliver services built on the ServiceNow platform
  • Work with clients to assess current state processes and tools, define ServiceNow requirements and develop and configure the ServiceNow platform
  • Support the team responsible for the implementation and administration of the ServiceNow installation including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and supporting quality assurance teams
  • responsible for leveraging knowledge and experience to deliver end-to-end solutions for our clients within ServiceNow which includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the efforts of one to two staff administrators
  • Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities, and lead practice build efforts to include development of practice intellectual property (IP)
  • Manage clients and stakeholders at all levels
  • Be flexible to travel across the DACH Region - Fluent in German and English

Qualifications:

  • Five years of experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC, and AJAX
  • Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience; ServiceNow Administrator Certification is a plus
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3/2011 Foundation Certificate
  • Demonstrated project execution skills and experience working directly with customers and clients
  • Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering a minimum of two medium to large-scale ServiceNow implementations
  • Experience leading implementation team