This includes (but is not limited to):
- Providing guidance and assistance during the discovery, scope and implementation phases of new technologies
- Third Line Helpdesk Support
- Consultation and Implementation for Campaigns
The Systems Analysts main role is to consult and advise the business on the most reliable, stable and maintainable situation in terms of any change of a BAU process and or new technology. He or she will also need to keep in frequent contact with the core technical teams with in the business, to be as up to date with current technologies and their uses in all of our markets.
His or her tasks can include the monitoring of systems in place, identifying potential issues and taking steps to pre-empt any fallout.
Because the Corporate, Store & Technical environments are constantly in a state of change, the Systems Analyst must always be willing to learn and take it upon themselves to spend their time analysing and familiarising themselves with these changes. This enables the Analyst to provide guidance and support based on current and up to date information.
Key Skills & Responsibilities:
They must have a firm grasp of Technical Software and Infrastructure. Namely how systems can tie in together, communications between environments, servers and applications. As this role is an Analyst role, they must understand and learn how technically the systems work together, and also provide advice and support using the knowledge they have.
The service skills entail the ability to put themselves in the customer's shoes and never lose sight of how end users (Corporate Staff & Franchisees) think. To be successful at what they do, they must always have a focused consumer orientation. Whether it is strategic or operational, every task they perform must put the customers' needs first. This requires constant communication with clients, and end users while they are engaged in planning, monitoring, and implementing new solutions.
As this role includes third line support, the Systems Analyst must keep a constant line open with the first and second line support function. This enables them to keep on top of any issues that may be out there, and provide solutions or fixes (where possible) preventing re-occurrence of those issues.
The Analyst must (at least) have an understanding of the below systems (ie. how they work, how to troubleshoot issues, etc…)
- Microsoft SQL Database Engines (v9 and up)
- T-SQL Scripting Language
- HTML 5
- Microsoft Server (2008 and up)
- BAT, PS, VB(A)