This position will involve regular visits to Swansea and Stockport (expenses all paid for)
Key skills needed are:
- Successful track record of developing and implementing Transition Plans for migration of IP Telephony and Contact Centre Solutions
- Experience of overseeing the impact assessment and change to operational processes and supporting technology of a transition of outsourced providers
- Wide experience of Network, Contact Centre and UC Technologies including Avaya, Skype, CISCO
- Experience of understanding and delivering to internal customers on changes to important operational processes
- Ability to deliver through a team of subject matter experts whilst also being able to personally manage a low level of detail when required
- A delivery focus balancing a pragmatic approach with risk assessment and customer/people focus in order to meet a timetable with the potential for multiple dependencies both within the project and with other concurrent projects.
- Supplier management skills including prioritisation of multiple work-streams
- A minimum of 5 years direct project management experience in delivering projects to business focused users, including experience of delivering all aspects of the project lifecycle; working closely with and directing technical specialists and implementation teams at multiple sites in the UK and further afield
- Understanding and experience of the business impacts of project delivery. An ability to both understand technical and operational requirements and ensure that these are communicated and explained to business users.
- Wide experience of managing third party suppliers and resources is essential.
- Relevant experience in a similar multi site contact centre solutions implementation
- Excellent migration planning experience
- Stakeholder mgt to a high level
- Proven track record of multiple supplier negotiations (outgoing and incoming)
- Able to work across all levels
- Self starter - not someone who follows process to the letter and waits for process to flow - someone who drives/chases
- Real strategist with vision able to make good, rationl decisoins
- International / offshore experience.
- Avaya products.
- ITIL or similar process experience.