Telephony Business Analyst
ASAP - IMMEDIATE START
Duration: 6 months
This is an URGENT requirement for an Telephony Business Analyst.
Looking for a Telephony Roadmap Analyst who will be part of a huge IT transformation journey to help deliver new IT services from mobile apps to big data solutions and enable major programmes.
The successful will be acting as a liaison to the business based around the telephony roadmap and will be working with relevant business areas to maintain business perspective and context.
- Identifying cost effective opportunities for the business in leveraging the telephony solutions
- Working with the Solution architect to assess current solution capabilities and define and design customer functional requirements.
- Working with the business process management function to facilitate the governance of change.
Telecommunications / telephony / telephone / call centre / roadmap / BA / Business analyst / Analyst / customer service / requirements / governance / change / design