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Telephony Business Analyst

  • Location

    Swindon, Wiltshire

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    £350 - £450 per day

  • Contact:

    Clara Grace Moretti-Greene

  • Contact email:

    claram@montash.com

  • Salary high:

    450

  • Salary low:

    350

  • Job ref:

    TRA

  • Published:

    almost 3 years ago

  • Duration:

    6 Months

  • Expiry date:

    2016-08-12

  • Startdate:

    ASAP

Telephony Business Analyst

ASAP - IMMEDIATE START

Location: Swindon

Duration: 6 months

This is an URGENT requirement for an Telephony Business Analyst.

Looking for a Telephony Roadmap Analyst who will be part of a huge IT transformation journey to help deliver new IT services from mobile apps to big data solutions and enable major programmes.

The successful will be acting as a liaison to the business based around the telephony roadmap and will be working with relevant business areas to maintain business perspective and context.

Responsibilities:

  • Identifying cost effective opportunities for the business in leveraging the telephony solutions
  • Working with the Solution architect to assess current solution capabilities and define and design customer functional requirements.
  • Working with the business process management function to facilitate the governance of change.

KEYWORDS:

Telecommunications / telephony / telephone / call centre / roadmap / BA / Business analyst / Analyst / customer service / requirements / governance / change / design