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Telephony Business Analyst

Job Title: Telephony Business Analyst
Contract Type: Contract
Location: Swindon, Wiltshire
Industry:
Salary: £350 - £450 per day
Start Date: ASAP
Duration: 6 Months
REF: TRA
Contact Name: Clara Grace Moretti-Greene
Contact Email: claram@montash.com
Job Published: almost 2 years ago

Job Description

Telephony Business Analyst

ASAP - IMMEDIATE START

Location: Swindon

Duration: 6 months

This is an URGENT requirement for an Telephony Business Analyst.

Looking for a Telephony Roadmap Analyst who will be part of a huge IT transformation journey to help deliver new IT services from mobile apps to big data solutions and enable major programmes.

The successful will be acting as a liaison to the business based around the telephony roadmap and will be working with relevant business areas to maintain business perspective and context.

Responsibilities:

  • Identifying cost effective opportunities for the business in leveraging the telephony solutions
  • Working with the Solution architect to assess current solution capabilities and define and design customer functional requirements.
  • Working with the business process management function to facilitate the governance of change.

KEYWORDS:

Telecommunications / telephony / telephone / call centre / roadmap / BA / Business analyst / Analyst / customer service / requirements / governance / change / design

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